Refunds and Returns Policy - Techmentor Innovations Connect

Refunds and Returns Policy for Techmentor Innovations Connect Private Limited (tmic.shop)

Effective Date: 03-12-2024

At Techmentor Innovations Connect (tmic.shop), we strive to provide you with a seamless shopping experience. If you are not fully satisfied with your order, we offer a Refund and Return Policy to ensure that your concerns are addressed in a fair and transparent manner. This policy applies to all purchases made through our platform.

1. Order Cancellation

  • Before Dispatch: If you wish to cancel an order before it has been dispatched, you can cancel it directly through the app or website. If the cancellation is successful, you will receive a full refund of the purchase amount.
  • After Dispatch: Once the order is dispatched and on its way to you, we are unable to process cancellations. If you refuse delivery, the refund will be processed only after the order is returned to us.

2. Return and Exchange Policy

  • Damaged or Defective Products: If you receive an item that is damaged, defective, or incorrect, you can return it for a full refund or exchange within 24 hours of receiving your order. In this case, you must contact our customer service team with the following details:
    • Order number
    • Photos of the damaged or defective item
    • A description of the issue
    Upon approval, we will arrange for the return of the product and issue a full refund or replacement.
  • Freshness and Quality Guarantee: As we deal in perishable goods, if any product is not fresh or has expired at the time of delivery, you can return it within 24 hours. Please provide images of the product, showing the issue clearly. We will issue a refund or replacement after verifying the issue.
  • Non-returnable Products: Certain products, including but not limited to:
    • Opened or used items
    • Items purchased on sale
    • Perishable goods (unless defective or expired)
    These items are not eligible for returns or exchanges unless they fall under the defective category.

3. Refund Process

  • Refund Eligibility: Refunds are issued when:
    • The item is damaged or defective.
    • A wrong product was delivered.
    • The product quality does not meet expectations (if it falls under our guarantee).
  • Refund Method: Refunds are processed through the original payment method. If you paid via credit/debit card, UPI, or net banking, refunds will be credited to the same account. Refunds may take up to 7-10 business days to reflect in your account, depending on your bank or payment provider.
  • Partial Refunds: In some cases, where the item is returned in used or opened condition, a partial refund may be issued. The decision will be at our discretion and in accordance with the condition of the returned item.

4. Exchange Policy

  • Exchanges for Incorrect Products: If you receive a product that is not what you ordered, we will provide an exchange at no extra charge, subject to product availability.
  • Exchanges for Freshness/Quality Issues: If the product is not fresh, expired, or damaged, we will exchange it for a new item upon return. Please ensure that the item is returned within 24 hours of receiving the order.
  • Exchange Procedure: To request an exchange, contact our customer support team within 24 hours of receiving the order with the following details:
    • Order number
    • Product name and description of the issue
    • Clear images showing the issue

5. How to Return or Exchange Items

  1. Contact Customer Support: Reach out to our customer service team via [Insert Email Address] or through our app with your order details and the reason for the return or exchange.
  2. Provide Required Information: Provide the order number, product details, and images (if applicable) showing the issue.
  3. Return Process: Once your return or exchange request is approved, we will guide you on how to send the item back to us. We will arrange for pickup (where applicable) or provide you with return instructions.
  4. Refund/Exchange Processed: After receiving the returned item, we will process your refund or exchange. The refund will be credited to the original payment method, and the exchanged product will be shipped to you.

6. Non-Returnable Items

  • Opened or used items (unless defective)
  • Perishable goods, including fresh produce, dairy, or any food items, unless they are damaged, expired, or not as described
  • Gift cards or other non-returnable products

7. Late or Missing Refunds

  • Ensure that the refund is credited to the correct payment account.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still have not received your refund, please contact our customer service team for assistance.

8. Customer Service Contact

9. Modifications to the Refund and Return Policy

We may update or change this Refund and Return Policy from time to time to reflect changes in our processes or legal obligations. Any changes will be posted on our website or app, and the updated policy will be effective from the date mentioned at the top of this page.